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BusinessPhone Call Center - Become more responsive

The BusinessPhone Call Center is an auto-attendant that relieves pressure on call center agents. It has the ability to collect, store and analyze business-critical data, including both realtime and historical performances - vital for fine-tuning day-to-day operations and long-term planning.
Elements of BusinessPhone Call Center:
  • Automatic Call Distribution (ACD)
    Integrated in the Business Phone core system, directs calls to the most appropriate call handling group, thereby enhancing communications and customer service.
  • Business Phone Call Center Supervisor
    A Windows-based information management system that provides the supervisor with specialist software support to monitor and assist call-handling agents. The software also collects, analyzes and presents call data, giving you vital overviews of operational and commercial performance.
  • Business Phone Call Center Assistant
    Provides a more efficient working environment for agents handling large volumes of incoming or outgoing calls. By putting telephony on the desktop PC, it provides rapid access to relevant data during a call and thereby helps to automate business processes.
  • Interactive Voice Response (IVR)
    Provides information on hold, using advanced computer-telephony integration.

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